Return Policy

At Grab It, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

When can I make a return?

We accept returns within 7 calendar days of receiving your order, provided the following conditions are met:

• The product must be in its original, unused condition with all tags attached.
• The packaging must be in perfect condition.
• You must present your proof of purchase or order number.

Products not eligible for return

• Lingerie and underwear items that have been used, for hygiene reasons.
• Products on sale or with special discounts.
• Items damaged due to customer misuse.

How to request a return?

1. Contact us through our Contact page within the established timeframe.
2. Provide your order number and the reason for the return.
3. Our team will respond within 1-2 business days with instructions on how to proceed.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the error is ours. We will provide you with the return address once your request is approved.

Refunds

Once the return is approved and the product is received, we will process your refund within 3 to 5 business days using the same payment method used for the purchase.

If you have any additional questions, please do not hesitate to contact us. We are here to serve you!